Who controls your information
LISTORYN SERVICE PACKAGES LTD is the controller of personal information used for our enquiries and design work. You can contact us using the email or registered-office details in the footer.
Information and its sources
We receive the contact details, project information and correspondence you choose to send by email. This may include your name, email address, business name and information about your screens. Please avoid sending personal information that the project does not need.
The Contact form prepares a draft locally in your browser. Its contents are not sent to this website’s server. We receive the enquiry only if you send it through your email service. Your own email service may handle draft information under its terms.
The hosting service may record technical information such as IP addresses, requested pages, browser information and access times in hosting logs. This is distinct from the content of an enquiry.
Purposes and lawful bases
We use enquiry details to understand requirements, answer questions, prepare quotations and perform agreed work. The lawful basis is taking steps at your request before a contract, or performing a contract with you. Where you contact us for an organisation, our legitimate interest is communicating with its representatives and managing that business relationship.
We also rely on legitimate interests to protect the website, investigate misuse and establish or defend legal claims, balancing these needs against your rights. Where required, we retain accounting and transaction records to comply with legal obligations.
Who may receive information
Hosting and email service providers process information needed to run the website and correspondence. Professional accounting or legal advisers may receive relevant records when needed for their work. We may disclose information where law requires it or where necessary for legal claims. We do not sell enquiry information.
International transfers
Where a provider processes personal information outside the UK, we rely on applicable UK adequacy regulations or appropriate safeguards, such as the UK International Data Transfer Agreement, as required by data protection law. You can ask us about the safeguards relevant to your information.
How long information is kept
We keep enquiry correspondence for as long as needed to answer the enquiry and manage any resulting project. Contract records may be retained for applicable legal, accounting and dispute requirements. We consider the purpose, the relationship, record-keeping duties and any outstanding dispute when deciding when to remove information. Technical logs are kept only as needed for hosting security and operation.
Your data rights
Depending on the circumstances, you may ask for access to your personal information, correction of inaccurate details, erasure, restriction of processing or transfer of data in a portable format. You may object to processing based on legitimate interests. These rights have lawful limits, including where records must be retained.
To exercise a right, email us using the address below. We may need proportionate information to verify your identity before responding. If processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing. The enquiry form does not require marketing consent.
Concerns and complaints
Please contact us first if you have a concern about our use of your information so we can investigate. You also have the right to complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. See the ICO complaints guidance.
Information you need to provide
The form requires your name, a valid email address and project details to prepare a useful enquiry draft. You can instead email us directly. Without enough contact or project information we may be unable to answer your question or prepare a quotation. Other form fields are optional.
Automated decisions
We do not use enquiry information for automated decision-making or profiling that produces legal or similarly significant effects.
Cookies and browser storage
This website sets no cookies and uses no analytics or persistent browser storage. Form values stay in the current page while you complete it; we do not save them in local storage. The copy controls use your clipboard only when you activate them. Opening an email draft involves your chosen email service, which has its own privacy practices.
Policy changes
We update this page when our processing or website features change. The revision date appears above. Where a material change affects an ongoing relationship, we will explain it in the relevant correspondence.